Privacy Policy

Expats Traveling Group, LLC (“ETG,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.
By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and other information you provide when completing forms, booking consultations, or making purchases.
  • Travel Information: Details provided for the purpose of creating your itinerary.
  • Technical Information: Cookies, IP address, browser type, device information, and usage data collected through analytics and tracking tools.

2. How We Use Your Information

We use the information we collect to:

  • Provide, personalize, and manage travel planning services.
  • Process payments.
  • Communicate with you regarding inquiries, bookings, or updates.
  • Improve our website through analytics.
  • Track affiliate website links for commission purposes (with no additional cost to you).
  • Comply with legal and regulatory requirements.

3. Cookies and Tracking

Our website uses cookies and similar technologies for:

  • Website functionality (WooCommerce point-of-sale and booking features).
  • Analytics (Google Analytics to monitor usage and improve services).
  • Affiliate tracking (through third-party links that may generate commission for ETG).

By using our website, you consent to the use of cookies in accordance with our cookie policy. You may disable cookies in your browser settings, but some features may not function properly.

4. Affiliate Disclosure

Some links on our website are affiliate links. If you click on these links and make a purchase, ETG may earn a commission at no additional cost to you. We only promote partners and services that align with our values and high service standards.

5. Sharing of Information

We do not sell your personal information. We may share data only as necessary with:

  • Trusted third-party suppliers (such as airlines, hotels, tour operators, and insurance providers) for the purpose of fulfilling your travel services.
  • Service providers (e.g., WooCommerce, analytics providers, or IT support) assisting with business operations.
  • Legal authorities if required by law or to protect rights, safety, or property.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention of technical and cookie-based data follows the timeframes set out in the cookie policy of our partners.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. While no system is fully secure, we strive to protect your data using industry best practices.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or updates to your personal information.
  • Request deletion of your personal data.
  • Restrict or object to certain types of data processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

Requests to exercise these rights can be submitted to: Global@expatstraveling.com

9. International Users

As ETG serves international clients, your data may be transferred and processed outside of your home country. By using our services, you consent to such transfers, which will always be handled in accordance with applicable laws.

10. Email Marketing Communications

If you provide your email address to ETG — whether by subscribing through our website, booking a consultation, downloading a resource, or otherwise opting in — you may receive marketing communications from us, including newsletters, travel inspiration, promotions, and updates about our services.

  • Consent: We only send marketing emails to individuals who have affirmatively opted in (e.g., by submitting a signup form or checking a consent box). Clients who book services with us may also receive service-related emails as part of the ordinary course of that engagement.
  • Unsubscribing: You may opt out of marketing emails at any time by clicking the “unsubscribe” link included in every marketing email we send, or by contacting us directly at Help@expatstraveling.com. Please allow up to 10 business days for the opt-out to take full effect.
  • Service-related emails: Even after unsubscribing from marketing emails, we may still need to send you transactional or service-related emails (such as booking confirmations, itinerary updates, or invoices) related to travel services you’ve purchased.
  • Email service providers: We use third-party email marketing platforms to manage and send communications. These providers process your email address and engagement data (opens, clicks) solely on our behalf and in accordance with their own privacy and security standards, and we do not authorize them to use your information for their own marketing purposes.
  • No sale of email data: We do not sell, rent, or trade your email address to third parties for their own marketing purposes.

11. SMS / Text Messaging Communications & Terms

ETG may offer the option to receive text messages (SMS/MMS) related to your travel planning and, where you separately opt in, promotional messages about our services.

  • Consent to receive texts: By providing your mobile phone number and opting in (e.g., via a website form, checkbox, or verbal/written consent during booking), you agree to receive text messages from ETG at the number provided. Consent to receive marketing texts is not a condition of purchasing any travel services.
  • Types of messages: Messages may include appointment/consultation reminders, booking or itinerary updates, and — only where you’ve opted in separately — promotional offers and travel inspiration.
  • Message frequency: Message frequency varies depending on your interactions with us and your travel plans.
  • Message & data rates: Message and data rates may apply. Charges depend on your mobile carrier and plan.
  • Opting out: You may opt out of text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you re-subscribe. For help, reply HELP or contact us at Help@expatstraveling.com.
  • Carriers: Carriers are not liable for delayed or undelivered messages. We use a third-party SMS platform to send and manage these messages, and mobile information is not shared with third parties or affiliates for marketing/promotional purposes.
  • Supported carriers: Most major U.S. mobile carriers are supported; SMS/MMS functionality may not be available on all carriers or devices.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. Updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Expats Traveling Group, LLC
Help@expatstraveling.com