Terms & Conditions

EXPATS TRAVELING GROUP, LLC SERVICES CONTRACT

Acceptance of Terms
By submitting payment for any services provided by Expats Traveling Group, LLC (“ETG”), the Client acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions. This agreement outlines the scope of services provided, the responsibilities of both ETG and the Client, and the limitations of liability.

1. Scope of Services

Expats Traveling Group, LLC provides professional travel planning and advisory services, including but not limited to the research, design, and coordination of leisure travel itineraries. ETG acts as an independent travel advisor and arranges travel services through third-party suppliers, such as airlines, hotels, cruise lines, tour operators, and ground transportation providers.
ETG does not own, operate, or control any of the suppliers providing travel services. All bookings are subject to the terms and conditions of the respective suppliers, which may limit or exclude liability.

2. Planning Retainer & Fees

A non-refundable travel planning retainer is required before ETG commences work on any itinerary. This retainer covers the time, expertise, and resources invested in research, itinerary development, supplier coordination and pre- and post-trip customer service.

Travel Planning Retainer Fee Structure:

  • Initial Phone Consultation Fee: [$0.00]
  • Travel Planning (up to 2 destinations & 6 travelers): [$500.00]
  • Travel Planning (up to 5 destinations) & 6 travelers: [$1,000.00]
  • Additional, per person planning fee for parties greater than 6: [$50.00]
  • Groups, seven (7) – thirty (30) travelers: [$2,000] total, split equally between travelers, if needed
  • U.S. Domestic Air Ticketing Fee, per person: [$50.00]
  • International Air Ticketing Fee, per person: [$100.00]
  • Frequent Flyer/ Award Booking Fee, per person: [$150.00]
  • Change Fee, per person: [$50.00]
  • Additional itinerary/trip revisions: [$75.00]

Additional service fees may apply for changes, cancellations, rush requests, or after-hours assistance. All such fees will be disclosed to the Client in writing prior to collection.

3. Payment Terms

All payments for travel services must be made in accordance with the deadlines provided at the time of booking. Failure to make timely payments may result in cancellation of reservations without refund. ETG accepts no responsibility for losses resulting from the Client’s failure to adhere to payment schedules.

4. Client Responsibilities

The Client is responsible for:

  • Providing accurate personal information (including legal names as shown on government-issued identification).
  • Reviewing all travel documents upon receipt and immediately notifying ETG of any errors.
  • Meeting all entry and exit requirements, including passports, visas, vaccinations, and any other mandated health or legal documentation.
  • Adhering to supplier terms and conditions, including check-in times, baggage allowances, and conduct requirements.
  • Obtaining adequate travel insurance coverage.

Failure to fulfill these responsibilities may result in denial of boarding, delays, or additional costs, for which ETG bears no responsibility.

5. Travel Insurance

ETG strongly advises all Clients to purchase comprehensive travel insurance, including coverage for trip cancellation, interruption, delay, baggage loss, medical emergencies, and supplier default. The Client acknowledges that declining travel insurance may result in financial loss for which ETG will not be liable.

6. Changes, Cancellations & Refunds

All change and cancellation requests must be made in writing. Refunds, if applicable, are subject to the policies of the relevant suppliers. ETG’s planning retainer is non-refundable and non-transferrable under all circumstances. Supplier change fees, fare differences, or penalties may apply and are the Client’s responsibility.

7. Limitations of Liability

ETG is not liable for:

  • Acts or omissions of any client, supplier or third party.
  • Injury, loss, damage, accident, delay, or irregularity that may occur due to the actions or negligence of suppliers or third parties.
  • Any personal injury, death, property damage, or other loss arising from or related to participation in any travel or tour arrangement.

The Client releases ETG from any claims for loss or damage arising from acts beyond ETG’s direct control.

8. Force Majeure

ETG shall not be liable or responsible for any failure or delay in performing its obligations when such failure or delay is due to causes beyond its reasonable control, including but not limited to: acts of God; natural disasters; extreme weather; pandemics; epidemics; public health emergencies; acts of war, terrorism, or civil unrest; labor strikes or disputes; government actions, advisories, or restrictions; supplier insolvency or bankruptcy; transportation interruptions; and any other event that makes performance impossible, illegal, or commercially impracticable. In such cases, ETG’s obligations shall be suspended without liability for the duration of the delay or inability to perform.

9. Supplier Terms

All travel services are subject to the terms and conditions of the individual suppliers, which may limit or exclude liability. By booking through ETG, the Client agrees to be bound by the suppliers’ terms in addition to these Terms & Conditions.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law rules. The parties agree that any dispute arising under this Agreement shall be brought exclusively in the state or federal courts located in Broward County, Florida.

11. Severability

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

12. Entire Agreement

These Terms & Conditions, together with any written travel itinerary or service confirmation provided by ETG, constitute the entire agreement between the parties and supersede all prior discussions, understandings, or agreements, whether written or oral.

Acceptance of Terms
By making payment for any travel planning services or bookings arranged by Expats Traveling Group, LLC, the Client confirms that they have read, understood, and agree to be bound by the above Terms & Conditions.